Part resource centre tech tips header
Resource Centre 2 min read

The Key to Success…Diagnostics, Technical Information and Training - A Complete Solution from Delphi!

Share Resource:
ADAS Calibration Diagnostics & Test Equipment Pass-Through Diagnostic How it works Technical Tip Technicians 2 min read

Resource Highlights

In this article you will find out about the keys to garage success: diagnostics, technical information and education. Working together, these three elements can help you provide a complete solution for customers; creating value, loyalty and most importantly, profitability.

Today vehicles can have up to 50 computers embedded beneath the skin… all communicating with each other through tens of millions of lines of computer code to manage interconnected systems including brakes, engine, navigation, lighting, ventilation, entertainment…the list is endless. A technician must know how these systems work individually, and how they interact. Replacing one part, can affect the other if not diagnosed and repaired properly. 

The key to servicing these technologies is being able to make timely, informed and accurate diagnosis. And for this you’ll need access to the right diagnostic tools, technical information and training. Without it, you’ll be limited in what you’re able to repair and the potential for future growth. With it, it’s a totally different story; you’ll be able to compete on service with the VM dealer, and have a distinct competitive advantage over other independents that don’t have the same capability.

The right training

Let’s start with training. Ongoing education is critical. As a leading OE manufacturer, we offer a comprehensive programme comprising practical, hands-on training courses, a technical hotline, in-field support, webinars and online information. Typical courses include vehicle electrics, gasoline engine management, understanding emissions, hybrid vehicles and Common Rail diagnostics. Check out our training page for more details.

The right diagnostic tool

Having the right diagnostic tool is equally important. After all, diagnostics now touches even the most routine of service items. Take Mercedes Benz vehicles equipped with their latest diesel engine - 2013 Mercedes Sprinter 2.2, for example. When fitting a new air filter, a diagnostic procedure is required to tell the ECU that it has been replaced.  This then adapts the MAF sensor readings to ensure the correct air flow measurement is calculated.

With our DS diagnostic tool you’ll be able to perform basic through to in-depth diagnostics for all makes and models. Available as a stand-alone VCI or pre-configured tablet, the feature packed solution enables you to read and erase fault codes, code ECU’s, reset service lights and activate or adjust components.  

Integrated into the DS software, our Vehicle Technical Information combines essential maintenance and repair data with detailed technical drawings, manuals and procedures. We like to call it a one-stop-shop for diagnostic information. Together with the DS, you’ll be able to save time and money by reducing non-billable hours and improving workshop efficiency.

The right package

Finally, using Delphi’s DS-FLASH. Pass-Thru package, you will be able to perform dealer-level diagnostics, download software updates, reprogram ECUs and access OE technical data and service schedule information, without the need for expensive dealer-only tools.

"There you have it! The keys to garage success: diagnostics, technical information and education. Working together, these three elements can help you provide a complete solution for customers; creating value, loyalty and most importantly, profitability."

The specified form no longer exists or is currently unpublished.

Related article resources and products

    Part diagnostics fuel injection electronic test kit
    Diagnostics & Test Equipment Fuel Injection Diagnostic

    Electronic Injector Test Kit

    With today’s Common Rail injector technology, it’s no longer sufficient to just measure resistance to check a coil’s health – you also need to measure inductance for an immediate and accurate assessment. Previously separate tools would have been needed for this. Not with our Electronic Injector Test kit. Otherwise known as the ‘buzz tool,’ or part number YDT720, you’ll be able to quickly test the electrical integrity of all makes of solenoid Common Rail injectors on vehicle. The simple,hand-held tool measures the injectors core criteria, allowing you to quickly compare values and identify if any are not within a comparable performance range, or confirm specific electronic failures which may indicate an unrepairable injector. You can also use it in conjunction with our solvent cleaning kit to resolve early-stage lacquering. All with just one tool, saving significant time and cost for the garage.
    Diagnostics & Test Equipment

    Pass-Thru Diagnostics

    Our DS-Flash™ pass-thru package does what its name suggests – it allows garages to ‘pass-thru’ to vehicle manufacturer’s websites to access valuable repair and maintenance information. With DS-Flash you’ll be able to perform dealer-level diagnostics, download software updates, reprogram ECUs and access OE technical data and service schedule information, without the need for expensive dealer-only tools. The full kit is compliant with VM programming requirements and comes complete with a DS-Flash™ VCI, cables, a battery support unit and a laptop PC, pre-configured for key brands. Users will also benefit from our 12-month support package, which includes training and technical support for both the equipment, registration to the VM web portal and installation and use of the VM software. So from now on, jobs that were turned away, or referred back to the dealer network, can now be managed in house.
    Part diagnostics fuel injection hd3000 high pressure tool
    Diagnostics & Test Equipment Fuel Injection Diagnostic

    HD3000 High Pressure Diagnostic Tool

    Designed for specialist workshops, our patented HD3000, part number YDT840, simplifies the diagnosis of faults with current and future-generation diesel and gasoline high pressure fuel systems, on all vehicle types. With one tool users will be able to safely set and electronically control any pressure testpoint , up to 3000 bar, in order to investigate the full range of pressures and analyse the performance of the fuel injection system – previously this level of flexibility, accuracy and pressure capability could only be achieved with a system-dedicated test bench. Containing an electronic control device, hydraulic block and electrical device, it incorporates multiple dedicated test routines, as well as an IMV cleaning procedure. All this can be achieved without changing any ECU parameter, dismantling the fuel injection system, or taking the vehicle out on a road test – helping workshops save valuable time and deliver faster service turnarounds.
    Part diagnostics fuel injection lo35 low pressure tool
    Diagnostics & Test Equipment Fuel Injection Diagnostic

    LP35 Low Pressure Diagnostic Tool

    Designed for the garage technician, LP35, part number YDT810, is a highly precise, ultra-fast, affordable hand-held tester for the low-pressure side of light, medium and heavy duty vehicles. With a single tool, you can perform quick and accurate pressure analysis across a wide range of positive and negative pressures, from minus one through to positive 35 bar -that’s why we called it the LP35. Unlike other entry level equivalents, it’s also compatible with most low-pressure circuits, as well as different fluids, so you’ll no longer need separate negative and positive pressure tools, saving both time and money. Add to this its static and dynamic functionality, and you’ve got a highly versatile, highly capable low-pressure tool.
    Part diagnostics fuel injection hd3000 high pressure tool blueprint
    Diagnostics & Test Equipment

    Fuel Injection Diagnostics

    Due to the design of today’s advanced fuel injection technology, electronic diagnostic tools require additional support to accurately trace faulty components – the ECU diagnostic software  can often go no further than failure mode identification, which does not always pinpoint the particular part of the system that has failed and can result in the unnecessary replacement of complete systems. That’s where we come in. We know exactly what is required when diagnosing this technology – after all, the chances are we designed and manufactured it in the first place. So, we’ve developed a range of simple, low-cost, on-vehicle diesel diagnostic tools to help you and your customer save time and money.
    Part diagnostics fuel injection sealed rail kit
    Diagnostics & Test Equipment Fuel Injection Diagnostic

    Sealed Rail Diagnostic Kit

    Because Common Rail systems operate at extremely high pressures, any loss in pressure will have a knock-on effect on the vehicle – causing a progressive reduction in power and even a complete engine shut down. It is therefore imperative that any such issues are identified and resolved as early as possible. We have just the answer. Our Sealed Rail diagnostic kit, part number YDT850, provides simple, low-cost on-vehicle capability for all makes of Common Rail pumps and injectors. Consisting of a sealed rail pressure tester and injector back leakage measurement equipment, users can check the pressure being generated by a Common Rail pump and identify individual injectors that fail, meaning only faulty components will need to be replaced.
      where to buy

      Find out where to buy Delphi parts

      where to repair

      Find your nearest Service & Diesel Centres

      Select your Region