A man kneeling next to a car holding a clipboard

Service Manager's Guide to Shop Performance

Course number: SV11573B

This course is designed for both the new and veteran service professional who is frustrated with the challenges associated with making a profit and keeping customers happy.  More than just a business management course, this fun, and interactive course gives some relief to those daily frustrations of shop management by helping you to understand the productivity, strength, and weaknesses of your shop and your technicians.

Skill Level Entry level to intermediate
Audience All automotive aftermarket service providers
Prerequisites None
Duration 4 hours


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Course Highlights
  • Learn how to evaluate and improve the performance of your shop and your technicians
  • Learn how to motivate your team
  • Learn how to recruit and retain the best workers