Shop Management: Service Manager's Guide to Shop Performance

We’ve taken the latest research and tried and true methods of looking at productivity, efficiency, and creating a desirable work environment and turned them into methods and processes to run your store.
Part resource centre delphi training academy courses
Duration: 4 hours
Face to face Vehicle Electronics & Engine Management Business and Operations Training Series

Course Overview

Course number: SV22004

Delphi is happy to offer an updated course for owners and managers to assist you in becoming the manager that everyone wants to work.

We’ve taken the latest research and tried and true methods of looking at productivity, efficiency, and creating a desirable work environment and turned them into methods and processes to run your store. It is the premise of this class that the best way to have satisfied customers is to have satisfied employees. A premise that is promoted by companies like Hilton Hotels, and Sewell Village Dealerships, and business gurus like W. Edwards Deming, Tom Peters, and John Medina.

  • Audience
    All automotive aftermarket service providers
  • Skill level
    Entry level to intermediate
  • Prerequisites
    None
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Part resource centre delphi training academy courses

This course includes:

  • Methods for recruiting customers and employees, and how to turn those into lifetime relationships
  • Creating a desirable work environment and optimizing productivity and efficiency

 

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