At this time, users cannot perform this action themselves. To un-register from a DS-CLOUD account, please contact the Technical Support team. A support operator can assist remotely via TeamViewer to complete the process.

DS-CLOUD is compatible with both interfaces; however, we strongly recommend using the New User Interface. When the classic interface is used, data will not be fully uploaded into DS-CLOUD.

DS-CLOUD doesn’t manage the vehicle owner or driver’s personal data. However, the VIN and the registration plate number can be considered as personal data.  This data is managed in line with the GDPR regulation, supported by the privacy policy and the Data Processing Agreement in place. The vehicle owner/driver has the possibility to reject the use of his data by sending a request to [email protected].

Yes.  A vehicle can be found by its registration plate number if the latter has been entered during the vehicle selection in the DS software.

Yes.  A vehicle can be found by its VIN if the latter has been entered during the vehicle selection in the DS software. 

Currently, it is not possible to deplete all the history in one operation. For the complete deletion, you need to do it for each session associated to that vehicle. 

Yes. However, the deletion is permanent. 

At registration of a new device (PC or tablet), the history of sessions created since the DS software version 2022.00 is automatically synchronized and becomes accessible.

Yes, you can print the reports or save them in PDF format.

If you replace your tablet or PC, whatever the reason, you need to register the new device to the DS-CLOUD account. The data from the previous device (laptop or tablet) and the associated reports remain accessible.

No action is required from you in this case.

DS-CLOUD links with the tablet or laptop, not a specific VCI.  If your workshop has multiple tablets or laptops you can link them all to a single DS-CLOUD account to see all activity. 

If your company has multiple locations with multiple devices, we suggest keeping them on separate DS-CLOUD accounts.  In a future update we will provide administrator access to be able to view data from multiple DS-CLOUD accounts.

The reports are loaded as soon as the tool is connected to Internet. They are securely saved on the server, and currently accessible regardless of the license status. However, an expired license may limit the functionality of the DS-CLOUD platform.

Yes. As long as you have a DS-CLOUD account, the management of your reports are independent from the type of Delphi VCI you used to diagnose the vehicles.

As an independent garage, you simply need a DS tool and create a DS-CLOUD account. DS-CLOUD is accessible from DS-HUB.

In addition to all the benefits provided to an independent workshop, DS-CLOUD can be linked to the Workshop Management System used by a network of workshops. The Network manager can retrieve insights about the most common fault codes, the brands and models serviced in the garages. These insights allow to plan for vehicle parts stock, promotional activities, targeted training sessions and much more.

The feature allows to securely save all the Diagnostic reports generated by the workshop, access, filter, search and view the data anytime and from anywhere. 

DS-CLOUD also allows to build the history of the vehicles of loyal customers. This makes it quicker to understand and diagnose later issues on the considered vehicles. 

The DS-CLOUD dashboard provides insights to the garage about all the brands, models and vehicle systems diagnosed. Thanks to the vehicle history, DS-Cloud also helps delivering a better technical service to the workshop.

This is a cloud-based PHINIA Delphi solution, used for the storage of OBD Diagnostics reports and the delivery of insights to the customer. 

Each workshop using Delphi Diagnostics can and should create his DS-Cloud account and link it to his device (PC/tablet).