Introducing DS-CLOUD
DS-CLOUD is Delphi's diagnostic data backup solution for both our DS Car and DS Heavy Duty software. Once you’ve installed it, everything you do with your diagnostic tool is automatically backed up to the cloud.
DS-CLOUD gives your technicians and managers access to detailed reports, comprehensive vehicle histories, and real-time service data - anytime, anywhere, from any device. With an intuitive interface and secure infrastructure, DS-CLOUD boosts your efficiency, supports faster decision-making, and brings data consistency across teams and locations.
You can install DS-CLOUD to an existing DS HUB license for free in less than 3 minutes – either from your DS HUB device or below.
Protection, performance, peace of mind
Protect your reputation
Safeguard your business and resolve disputes easier
Pre repair scan: Diagnostic data instantly uploaded to the cloud – giving you access to state of car at drop-off - including existing faults
During and post-repair: Timestamped records of what tests were run by your technician, and the vehicle response
Audit trail: Exportable PDF reports you can use as evidence to support dispute claims
Boost your business performance
Get the full picture of the work your technicians carry out:
Access live and historical data using our new interface
View year-on-year trends for key diagnostic elements to understand where faults may be happening
Get an instant picture of workshop performance via our dashboard to shape your strategy, with insights across live jobs, vehicles scanned, no. DTCs, systems diagnosed, vehicle types, and more
Drive customer trust
Build trusted customer relationships
Spend less time on paperwork, more on reassuring customers of proper checks and fixes
Quickly respond to customer disputes to give them peace of mind that the job was done correctly
Leverage trend graphs and charts for key diagnostic elements to advise customers better about car health and care
DS-HUB and DS-CLOUD
5 reasons why
With DS-CLOUD, every workshop session becomes a fully traceable journey — capturing a clear, detailed history of every function, activation, and calibration performed with the DS software.
DS-CLOUD FAQs
Find answers to the most common questions our users ask below. Answers to more technical questions can be found on DS-HUB, and DS-CLOUD once you’ve downloaded it.
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Can a user un-register from one DS-CLOUD account and register with another?
At this time, users cannot perform this action themselves. To un-register from a DS-CLOUD account, please contact the Technical Support team. A support operator can assist remotely via TeamViewer to complete the process.
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Does DS-CLOUD support both the classic and new software interfaces?
DS-CLOUD is compatible with both interfaces; however, we strongly recommend using the New User Interface. When the classic interface is used, data will not be fully uploaded into DS-CLOUD.
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What to do if the vehicle owner doesn’t consent to the registration of his data?
DS-CLOUD doesn’t manage the vehicle owner or driver’s personal data. However, the VIN and the registration plate number can be considered as personal data. This data is managed in line with the GDPR regulation, supported by the privacy policy and the Data Processing Agreement in place. The vehicle owner/driver has the possibility to reject the use of his data by sending a request to [email protected].
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Is it possible to search by registration plate number?
Yes. A vehicle can be found by its registration plate number if the latter has been entered during the vehicle selection in the DS software.
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Is it possible to search by VIN?
Yes. A vehicle can be found by its VIN if the latter has been entered during the vehicle selection in the DS software.
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Is it possible to delete the full history of a vehicle?
Currently, it is not possible to deplete all the history in one operation. For the complete deletion, you need to do it for each session associated to that vehicle.
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Is it possible to delete some sessions?
Yes. However, the deletion is permanent.
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Is it possible to retrieve the reports generated before the DS-CLOUD account creation?
At registration of a new device (PC or tablet), the history of sessions created since the DS software version 2022.00 is automatically synchronized and becomes accessible.
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Can I download copies of my selected diagnostic reports?
Yes, you can print the reports or save them in PDF format.
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What happens if I replace the tablet or PC of my DS tool (in case of failure, Exchange or Upgrade)?
If you replace your tablet or PC, whatever the reason, you need to register the new device to the DS-CLOUD account. The data from the previous device (laptop or tablet) and the associated reports remain accessible.
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What happens if I replace my VCI (in case of HW failure, Exchange or Upgrade)?
No action is required from you in this case.
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If I have several VCIs in my workshop, does DS-CLOUD allow me to view the reports by VCI and the “total” statistics for my workshop?
DS-CLOUD links with the tablet or laptop, not a specific VCI. If your workshop has multiple tablets or laptops you can link them all to a single DS-CLOUD account to see all activity.
If your company has multiple locations with multiple devices, we suggest keeping them on separate DS-CLOUD accounts. In a future update we will provide administrator access to be able to view data from multiple DS-CLOUD accounts.
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What happens with the Diagnostic reports generated during the period of DS license interruption?
The reports are loaded as soon as the tool is connected to Internet. They are securely saved on the server, and currently accessible regardless of the license status. However, an expired license may limit the functionality of the DS-CLOUD platform.
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Does DS-CLOUD cover the 2 latest generations of Delphi Diagnostic tools?
Yes. As long as you have a DS-CLOUD account, the management of your reports are independent from the type of Delphi VCI you used to diagnose the vehicles.
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What do I need to access DS-CLOUD?
As an independent garage, you simply need a DS tool and create a DS-CLOUD account. DS-CLOUD is accessible from DS-HUB.
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What are the benefits of DS-CLOUD for an Aftermarket Distributor with a network of workshops?
In addition to all the benefits provided to an independent workshop, DS-CLOUD can be linked to the Workshop Management System used by a network of workshops. The Network manager can retrieve insights about the most common fault codes, the brands and models serviced in the garages. These insights allow to plan for vehicle parts stock, promotional activities, targeted training sessions and much more.
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What are the benefits of DS-CLOUD for a small independent workshop?
The feature allows to securely save all the Diagnostic reports generated by the workshop, access, filter, search and view the data anytime and from anywhere.
DS-CLOUD also allows to build the history of the vehicles of loyal customers. This makes it quicker to understand and diagnose later issues on the considered vehicles.
The DS-CLOUD dashboard provides insights to the garage about all the brands, models and vehicle systems diagnosed. Thanks to the vehicle history, DS-Cloud also helps delivering a better technical service to the workshop.
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What is DS-CLOUD?
This is a cloud-based PHINIA Delphi solution, used for the storage of OBD Diagnostics reports and the delivery of insights to the customer.
Each workshop using Delphi Diagnostics can and should create his DS-Cloud account and link it to his device (PC/tablet).
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