Voice of the Customer 2024: What We’ve Learned and What Comes Next

What we asked about

In the 2024 Voice of the Customer survey, we focused on 13 core areas that shape the day-to-day experience of working with Delphi. These touchpoints span everything from commercial support and product availability to delivery performance, pricing, technical tools, and aftersales services. By examining these areas in depth, we aimed to understand what’s working well - and where there’s room to improve - so we can deliver a smoother, more valuable experience for our partners.

The results are in – here’s what you said

Our 2024 customer survey results are in, and they reflect both strengths we’re proud of and areas we’re ready to improve.

We earned an average Customer Satisfaction Score of 5.8 out of 7, with nearly 9 out of 10 customers saying they’re satisfied with their experience. That tells us that for most customers, working with Delphi is a positive and valuable experience. But we’re not stopping there. At Delphi, excellence and innovation aren’t just about what we build — they’re about how we serve. And we’re committed to making the customer experience even better.

We’re now focusing on better understanding the needs of our less satisfied customers. If something’s holding you back, we want to fix it.

We also measured Customer Effort Score — how easy it is to work with us. Delphi scored 2.5 on a 1–7 scale (where 1 means “very easy”), which shows that most of our customers find the experience smooth and straightforward.

Some challenges were voiced, and we want you to know we're already working on them.

What we're doing next

Your feedback is already guiding positive change. Here’s where we’re concentrating our efforts:

• Enhancing how you get the products you need, when you need them
• Continuing to refine how we approach pricing
• Broadening access to training for technicians and mechanics
• Investing in what’s already working well to deliver even more value

This is just the beginning of a more connected, responsive customer experience.

We’re committed to creating a continuous loop of listening and improvement. That means regular feedback opportunities and follow-up updates.

Thank you for sharing your voice

If you were one of the 326 who responded, thank you. Your input will define how we work going forward. It's already helping us improve the experience, and it'll continue to guide what we do next.

The future looks brighter than ever.