It can be difficult to find the time to be out of the business, or commit to taking regular time out of your schedule to learn about today’s fast-moving technology.
You should be planning to take formal, dedicated courses so that you and your colleagues have access to testing and certification – and the added value of connecting with other technicians and experienced trainers. But other chances to build knowledge shouldn’t be ignored.
Productivity is one of the leading performance measures a technician strives for daily. Productivity matters so it’s best to work with it, not against it. Pausing mid-repair for long periods of time to look up lengthy and possibly unclear instructions will not benefit you or your customer.
Speaking to other colleagues such as a senior technician or workshop controller is a great option because sharing knowledge in the business helps to develop the whole team. On the other hand, a senior colleague might not always be available, or you might not have a big team in your business. Also, making a habit of it could impact others’ own productivity levels.
Is the solution super high tech?
Augmented reality could one day be a possible solution for learning on the job, with learning providers making content available for streaming through headsets as we work on a problem component ourselves. But at the moment the prohibitive cost of investing in the hardware is too large a barrier for most technicians in most workshops.
Technicians need an accessible, easy-to-use solution for upskilling that doesn’t require a huge financial commitment or large chunks of their time. Our how-to and tech tip videos offer the knowledge your workers need to top up their skills whenever scheduling allows, for quick hits of useful information to improve your workshop’s offering.