Course number: SV22002
This class is for anyone in your store who deals with customers. Starting with the overall appearance of your shop and greeting the customer as they enter, or the potential customer on the phone. Creating a process that is the same for each customer such as a common writeup aid. How to question and how NOT to question the customer to get the information needed for your technicians to recreate, analyze the concern, and determine the best course of repair.
We will cover best practices for selling needed services and for recommending regular maintenance. We’ll offer suggestions for where to enter your market using best quality parts and industry normative maintenance, and how to sell this to your customer. Finally, we’ll wrap the class up with best practices for cashing out your customer, offering opportunity for them to tell you what they expect, and best practices for staying in contact with them.
AudienceAll retail aftermarket service providers.
Skill levelEntry level to intermediate.
This course includes:
- Real-world examples of how to handle sales objections
- Tips for selling diagnostic testing and other repairs effectively
- Help identify and promote your unique selling position
- Perfect relationship building between you and your customers that increase sales and satisfaction